We encourage you to book your massage in advance as we schedule appointments based on therapist availability and also take into consideration travel time required for mobile appointments. Booking in advance ensures that you get your preferred time.
All appointments must be scheduled a minimum of 2 hours in advance, maximum 90 days.
We occasionally accept walk-in and last-minute appointments at our studio only if therapists are available. You may either call us at 626-768-3969 or conveniently book online at: www.sportmassagerx.com
For scheduled services, a 24 hour cancellation notice must be made or a $25 service fee will be billed to you.
For cancellations within 4 hours of scheduled appointment, the full amount will be billed to you.
Cancellations because of an emergency issue are charged 20% of the service cost. Appointments scheduled the same day apply under same policy.
Cancellations for large events and parties must be made with at least 72 hours’ notice, or a service fee will be billed to you.
No Show Policy:
If the clients fail to show at all, they will not be given any refund, partial or full, as our massage therapists need to be compensated for the time slot they had reserved.
About Therapists and Practice:
Massage Rx massage therapists are licensed and certified.
The therapists are not allowed to diagnose or prescribe for medical conditions.
What Clients Can Request:
Our massage therapists can be requested by clients to adjust the pressure according to their comfort, volume of music or to work on the area where they need more relief.
We accept all major credit cards, checks and cash, but a card number is required to book an appointment.
Your credit card information will be requested when your mobile massage or in-room treatment is scheduled. This information is kept secure and is required for booking an appointment. The card will not be charged until the day/time of the appointment, or if/when the appointment is cancelled without required notice. We hold this payment information only to enforce our cancellation policy as described above.
All payments will be completed the day of the appointment. You may add gratuity before or after your appointment if you choose. We recommend tipping in cash for convenience. Some forms of digital currency are accepted, please inquire for more information.
A mobile massage therapist may gather information from you during the scheduling process, including health history and complaints. This is considered to be verbal consent to receive therapeutic massage and is confidential. When the therapist begins the scheduled session, the client is assumed to have given verbal consent.
Late Arrival Policy:
In case the client arrives late at our studio, we will not be able to extend the time allotted for their massage. It is at our discretion to allow partial or full appointment if we have advance notification of late arrival, and it also depends on the next booking of the massage therapist. We will also charge the original reservation fee.
Massage Rx offers massage that is non-sexual in nature and we do not tolerate any request for sexual activity. Any such request will be reported to the concerned authorities and the client will never be rescheduled in such event.
Our therapists will not provide massage to genital area under any circumstances.
It is inappropriate to have sexual interaction or discussion with the massage therapist.
Informing the massage therapist of any medical treatment being taken presently or in the past is the responsibility of the client. In case written permission from the physician is required, it is responsibility of client to get it.
If you have any more queries, please call us at 626-768-3969.